Frequently Asked Questions

Everything you need to know about shopping with Pelvini.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by visiting your account dashboard or contacting live support.

Do you offer international shipping?

Yes, Pelvini ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.

How can I track the status of my shipment?

Once your order is dispatched, you will receive an email with a direct link to our tracking portal. You can also track your package by logging into your Pelvini account.